Privacy Policy

Last Updated: May 17, 2022

1 Introduction

Array Insights, Inc. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://arrayinsights.com (collectively, the “Site”). This Privacy Policy also explains your choices and rights regarding your information.

We may make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. If we make a material change to our Privacy Policy, we will, as appropriate, post prior notice of such to our Site before it goes into effect.  Our handling of your personal information if you continue to use the Site after any changes or modifications to our Privacy Policy have gone into effect will be consistent with the updated Privacy Policy.  You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Please read this Privacy Policy carefully.  If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2 Collection and Use of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

2.1 Personal Data

When you contact us through the Site, we will ask you to provide your personally identifiable information, such as your name, company, email address, and any information you provide in the content of your correspondence to us. In general, we collect this information in order to respond to your message. In addition, if you have subscribed to our mailing list we may use your email address to send marketing messages to you about our products and services, subject to your right to your right to withdraw your consent at any time. We may also use your email address to send marketing messages to you if you provide your email address to us in other ways without expressly subscribing to our mailing list based on our legitimate interest to provide you with information marketing relevant services from us, which is not overridden by your interests or fundamental rights and freedoms and is subject to your right to opt-out of such messages at any time (see Section 9 of this Privacy Policy).

2.2 Derivative Data

Our servers automatically collect information about the device used to access our Site along with your usage of the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. In general, we use this information to monitor and analyze usage trends of our Site.

2.3 Mobile Device Data

If you access our Site through a mobile device, we may automatically collect your device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device.  In general, we use this information to monitor and analyze usage trends of our Site.

2.4 Additional Uses of Your Information

In addition to the primary uses of your information detailed above, we may use any information collected about you via the Site to:

  • Assist law enforcement and respond to subpoena;
  • To meet our other compliance and regulatory duties, for example to retain certain records;
  • Compile anonymous statistical data and analysis for use internally or with third parties;
  • Increase the efficiency and operation of the Site;
  • Monitor and analyze usage and trends to improve your experience with the Site;
  • Perform other business activities as needed;
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity;
  • Resolve disputes and troubleshoot problems;
  • Respond to product and customer service requests; and
  • Solicit support for the Site.

We do not disclose your contact information to third parties for their own marketing purposes. Where permitted by applicable law, we may also use anonymous, de-identified, or aggregate information that does not reasonably identify you for any purpose.

3 Disclosure of Your Information

We may share information we have collected about you in certain situations, or where otherwise permitted by applicable law. In general, your information may be disclosed as follows:  

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  This includes exchanging information with other entities for fraud protection and credit risk reduction.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, web analytics, and marketing assistance.  

3.3 Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. 

3.4 Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

3.5 To Enforce Legal Rights

We may also share information to investigate, prevent, or take other action regarding illegal activity, suspected fraud, violation of our Terms or legal rights, or other wrongdoing.

4 Tracking Technologies

4.1 Cookies and Web Beacons

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

4.1.1 TYPES OF COOKIES

The following types of cookies may be used when you visit the Site:

Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies
Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the functionality of the Site.

Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

4.2 Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

4.3 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

4.4 Website Analytics 

We may also partner with selected third-party vendors, such as Google Analytics, HubSpot and others, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

5 Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have clicked on these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

6 Security of Your Information

We are based in, and operate from, the United States. If you are located outside of the United States and choose to use our Site, please note that we will transfer your personal information to other regions, including to the United States.  These countries may not guarantee the same level of protection for personal information and judicial redress as the country in which you reside.  By submitting your personal information to us through our Site, you consent to the transfer of your personal information to any country in accordance with this Privacy Policy. If you have any questions about or need further information concerning the appropriate safeguards we has in place to protect your information, please contact us. 

We use industry standard administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  However, any information disclosed online is inherently vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

In general, we will only retain your information for the time necessary to realize our legitimate business purposes and to comply with the law.  We may retain your information in order to prevent, investigate, or identify possible wrongdoing in connection with our Site or to comply with legal obligations. We may also maintain residual copies of your personal information in our backup systems.

7 Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

8 Controls for Do-Not-Track Features

Your browser may allow you to set a “Do Not Track” preference. Most websites, including our Site, do not respond to “Do Not Track” or similar signals.

9 Options Regarding Your Information

With respect to the collection of your information, if you do not want your information collected, please do not submit it to us. If you have already submitted information and would like to review, correct or remove it from our records, you can make these changes directly by editing your profile on our Site.  If you have any questions or need our assistance to access, correct, or delete your information, please contact us.

If you no longer wish to receive marketing correspondence, emails, or other communications from us, you may opt-out by contacting us at contact@arrayinsights.com. Please note that some non-marketing communications are not subject to general opt-out, such as communications relating to services we are providing you, sales transactions, software updates and other support related information, patches and fixes.

Rights for EEA Residents: If you are a resident of the EEA, you have the following additional rights to:

  • Be informed about the purposes of the processing of and the identity of any data controller that processes your information
  • Find out if we use your personal information, to access your personal information, and receive copies of your personal information.
  • Withdraw your consent to the processing of your personal information at any time without penalty.
  • Access your personal information and have it corrected or amended if it is inaccurate or incomplete.
  • Obtain a transferable copy of some of your personal information which can be transferred to another provider.
  • If you believe your personal information is inaccurate, unlawful, no longer necessary for our business purposes, or if you object to our processing of your personal information, you also have the right to instruct us to restrict the processing of your data pending our investigation and/or verification of your claim.
  • At any time, to object to our processing of your personal information which we will comply with unless we demonstrate a compelling legitimate grounds for processing such that overrides your rights.
  • Request your personal information be deleted or restricted under certain circumstances. For example, if Array Insights is using your personal information on the basis of your consent and has no other legal basis to use such, you may request your personal information be deleted when you withdraw your consent.

If you wish to exercise any of these rights, or raise a complaint on how we have handled your personal information, please contact us at contact@arrayinsights.com. We may need evidence of your identity. If you are not satisfied with our response, or believe we are processing your personal information in violation of the law, you have the right to lodge a complaint with the Supervisory Authority (also known as Data Protection Authority) in your country.

 

GDPR Data Subject Requests

Learn More

10 Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Array Insights
21 S 11th St
Philadelphia, PA 19107
security@arrayinsights.com

For EEA Residents
Please contact our EU Representative at eurep@arrayinsights.com
Alternatively, they can be reached by post (The DPO Centre, Alexandra House, 3 Ballsbridge Park, Dublin, D04C 7H2) or +353 1 631 9460.

For UK Residents
Please contact our UK Representative at ukrep@arrayinsights.com
Alternatively, they can be reached by post (The DPO Centre Ltd, 50 Liverpool Street, London, EC2M 7PY) or +44 (0) 203 797 6340.